Help Desk Onboarding

Welcome aboard. Let's get your computer protected.

Your organization has engaged Torchsec Technologies to secure and support your devices. The first step takes about two minutes: install the Torchsec RMM agent on your work computer. It's also how you'll reach us for support from now on.

Your onboarding

0 of 3 done

Step 1 · Install your agent

Install the Torchsec RMM agent

Pick your operating system. Use the button to download and run the installer, or copy the one-line command if you prefer the terminal. If a prompt asks for permission to make changes, allow it — the installer finishes on its own.

QR code linking to onboarding.torchsec.com
On your phone or a different computer?

Install has to run on the work computer itself. Scan this code with that computer's camera, or send yourself the link.

Email it to me
Your device

Windows

Windows 10 & 11 · work computers

Download for Windows →
  1. Click the button, then open the downloaded file.
  2. If Windows asks for permission, click Yes.
  3. The installer runs and closes itself — this Torchsec icon Torchsec RMM tray icon appears by the clock.

Or run in PowerShell

(New-Object System.Net.WebClient).DownloadFile("https://concord.rmm.datto.com/download-agent/windows/5f37af86-1941-4637-a794-757e51210763", "$env:TEMP/AgentInstall.exe"); start-process "$env:TEMP/AgentInstall.exe"
Your device

macOS

Apple silicon & Intel Macs

Download for macOS →
  1. Download opens a .zip — or paste the command below in Terminal.
  2. When macOS asks for your password, enter it to allow the install.
  3. The agent installs silently in the background.

Or run in Terminal

curl -o Agent.zip "https://concord.rmm.datto.com/download-agent/mac/5f37af86-1941-4637-a794-757e51210763"; unzip Agent.zip; sudo installer -pkg "AgentSetup/CAG.pkg" -target /
Your device

Linux

Debian, Ubuntu, RHEL & more

Download for Linux →
  1. Open a terminal on the machine you want to protect.
  2. Paste the command below and press Enter.
  3. Enter your password if prompted — the agent installs automatically.

Run in Terminal

sudo wget -O setup.sh "https://concord.rmm.datto.com/download-agent/linux/5f37af86-1941-4637-a794-757e51210763" && sudo sh setup.sh

See it in action

Pick your operating system, then click Next to step through the install, start to finish.

onboarding.torchsec.com
Install the Torchsec RMM agent
Windows 10 & 11 · work computers
Download for Windows →
onboarding.torchsec.com
Downloading AgentInstall.exe…
AgentInstall.exe
Downloaded Open
User Account Control
Do you want to allow this app to make changes to your device?
Torchsec RMM Agent
Verified publisher · Datto, Inc.
Installing…
Nothing to click. The installer runs on its own and closes when it's finished.
You're all set
Done — the agent is running.
There it is! Click it anytime for support.
˄2:14 PM
7/8/2026
You're all set!
The Torchsec RMM agent is installed and protecting this computer. Keep the icon near your clock handy — that's how you'll reach support.
onboarding.torchsec.com
Install the Torchsec RMM agent
Apple silicon & Intel Macs
Download for macOS →
Install Torchsec RMM Agent
• Introduction
• Destination
• Installation
• Summary
Welcome to the Torchsec RMM Agent Installer
This will install the Torchsec RMM agent so your IT team can support and protect this Mac. Click Continue to begin.
Installer wants to install new software.
Enter your password to allow this.
••••••••
Installing…
The agent installs on its own in the background. Nothing to click.
Wed 2:14 PM
There it is — in the menu bar. Click it anytime for support.
You're all set!
The Torchsec RMM agent is installed and protecting this Mac. Keep the icon in the menu bar handy — that's how you'll reach support.
user@workstation: ~
user@workstation:~$
user@workstation: ~
user@workstation:~$
user@workstation: ~
user@workstation:~$ sudo wget -O setup.sh "…" && sudo sh setup.sh [sudo] password for user: (your typing is hidden — that's normal)
user@workstation: ~
Downloading agent… 100%Installing Torchsec RMM agent…✓ Agent installed. Service started.user@workstation:~$
You're all set!
The Torchsec RMM agent is installed and running in the background — this computer is protected. Need help? The Help Desk is one click away below.
STEP 1 OF 5
On this page, click the red Download for Windows button.

✅ Installed it? Let your IT team know

Takes 5 seconds and helps us confirm your computer is protected. Optional, but appreciated.

Thanks — you're marked as set up.
Your Torchsec team has been notified. Welcome aboard!

Step 2 · Keep this handy

First page of the Torchsec Help Desk Quick Reference

Torchsec Help Desk Quick Reference

A one-page plain-language guide: how to open a ticket from your computer, when to call, and what to expect from us. Save or print it.

View PDF Download

Good to know

Is this legitimate?

Yes. Your organization has engaged Torchsec Technologies to manage and protect your work computers, and this page and installer are provided by Torchsec. If you weren't expecting this or you're unsure, that's a smart instinct — check with your manager or contact our Help Desk below before installing. We'd rather you ask.

What the agent does

  • Keeps this computer updated, patched, and healthy
  • Monitors for security and performance issues
  • Lets the Help Desk securely connect to help when you need it
  • Is how you open a support ticket from now on

What it's not

  • It's for your work computer, deployed by your organization — not your personal devices
  • It's an IT management tool, not employee surveillance — we're not reading your personal email or browsing history
  • The Help Desk connects to assist you; you'll typically be aware when a support session is active
  • Questions about what's collected? Ask your manager or our Help Desk — we'll answer plainly
How do I know this isn't phishing?
Good question to ask about any install link. This page lives at onboarding.torchsec.com and was shared by your management. If anything feels off — an unexpected sender, a different web address, urgency or pressure — stop and confirm with your manager or the Torchsec Help Desk before installing.
The download button didn't do anything.
Check your browser's Downloads area (often top-right, or the bar along the bottom) — the file may already be there. If the button still won't start, try a different browser, or copy the link/command shown on your operating system's card above. Still stuck? The Help Desk can walk you through it.
It's asking for an administrator password or permission.
That's expected — installing software needs permission. On Windows, click Yes. On Mac or Linux, enter your computer password when prompted. If you don't have an admin account on your work computer, contact the Help Desk and we'll help you finish.
Can I install this on my personal computer?
No — this is only for the work computers your organization provides. Please don't install it on personal devices.
How long does this take?
About two minutes. Download, run it, allow the prompt, and it finishes on its own — no restart needed.
I'm stuck — who do I contact?
The Torchsec Help Desk: (380) 900-7099 or helpdesk@torchsec.com, Monday–Friday 9 AM–5 PM ET. You can also use the chat button on this page.

Step 3 · How to reach us

Opening a support ticket

Once the agent is installed, the fastest way to get help is right from your computer.

Torchsec RMM tray icon

1 · Click the icon

Look for this icon by the clock, bottom-right (click the ^ arrow first if it's hidden), and click it.

2 · Choose an option

Pick “Take screenshot and request support” when the problem is on screen, or “Request support.”

3 · Submit

Fill in the short form — summary, details, urgency, contact info — and click Submit.

Need help or have questions?

Torchsec Help Desk — Monday to Friday, 9:00 AM–5:00 PM EST

Phone: (380) 900-7099
Email: helpdesk@torchsec.com